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Privacy Policy

At Caring Connections, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our daily wellness check-in services.

1. Information We Collect

When you sign up for Caring Connections, we collect the following types of information:

  • Personal Information: Your name, phone number, email address
  • Emergency Contact Information: Name, phone number, and relationship of the person you authorize us to contact if you don’t respond to your check-in messages.
  • Communication Data: Your responses (or lack of response) to daily texts and phone calls, along with timestamps.
  • Technical Data: Basic information related to your device or carrier, such as your phone type (e.g., mobile or landline), and delivery status of messages.

2. How We Use Your Information

We use your information solely to provide and improve the Caring Connections service, including:

  • Sending automated text check-ins
  • Notifying emergency contacts when necessary
  • Calling you if you don’t respond
  • Requesting a wellness check if needed
  • Responding to your customer service requests
  • Sending important updates about the service

We do not use your data for marketing, tracking, or advertising.

3. What We Don’t Do

  • We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
  • We do not track your location, monitor your activity, or listen to phone calls.
  • We do not store medical records or provide clinical health monitoring.

4. How We Protect Your Information

We use industry-standard safeguards to protect your information, including:

  • Secure data storage and encryption
  • Access controls for authorized personnel only
  • Regular security reviews of our systems

Despite our best efforts, no method of communication or storage can be guaranteed 100% secure. However, we are committed to doing everything we can to protect your privacy.

5. Your Choices and Control

You may:

  • Update your personal or emergency contact information at any time
  • Pause or cancel service with no penalties
  • Request deletion of your data by contacting our support team

6. Third-Party Services

We may use trusted third-party providers (like SMS and phone call platforms) to help deliver messages. These providers are only given access to the information necessary to perform their services and are required to protect it.

7. Contact Us

By using Caring Connections, you agree to this Privacy Policy. We may update this policy from time to time. Any changes will be posted here with a revised “Effective Date.”